Last Updated: 5/11/25
1. Introduction
Welcome to Brown Haven Homes. ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website brownhavenhomes.com or communicate with us.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
Contact Information: Name, email address, phone number, mailing address
Account Information: Username, password, account preferences
Communication Data: Information you provide when contacting us or participating in surveys
Marketing Preferences: Your preferences for receiving marketing communications from us
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage, including:
Device Information: IP address, browser type, operating system, device type
Usage Data: Pages visited, time spent on pages, referring/exit pages, clickstream data
Location Data: General location information based on IP address
2.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and track information about your browsing activities on our website:
Essential Cookies: Necessary for the website to function properly
Analytical/Performance Cookies: Help us analyze how visitors use our website
Functionality Cookies: Allow the website to remember choices you make
Targeting/Advertising Cookies: Used to deliver relevant advertisements and track campaign performance
Third-Party Cookies
We use the following third-party cookies:
Facebook Pixel: Tracks conversions from Facebook ads, optimizes ads, builds targeted audiences, and retargets users who have taken actions on our website
Google Ads/Analytics: Measures ad performance, provides audience data, and helps optimize advertising campaigns
HubSpot: Tracks visitor activity on our website to provide personalized content and improve user experience
You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse to accept cookies and delete cookies. However, disabling certain cookies may affect website functionality.
3. How We Use Your Information
We use your personal information for the following purposes:
To provide and maintain our services
To process and fulfill orders or transactions
To communicate with you about our products, services, and promotions
To send important notices, such as changes to our terms, conditions, and policies
To personalize your experience and deliver content and product offerings relevant to your interests
To monitor and analyze usage patterns and trends to improve our website and services
To protect against, identify, and prevent fraud and other illegal activities
To comply with legal obligations
4. SMS and Email Communications
4.1 Transactional Communications
We may send you service-related communications, such as confirmations, appointment reminders, and account notifications via email or SMS. These communications are considered part of the service and cannot be opted out of while you maintain an account or relationship with us.
4.2 Marketing Communications
With your consent, we may send you marketing communications about our products, services, promotions, and events via:
Email: Newsletters, promotional offers, and updates
SMS: Text message promotions, alerts, and notifications
You can opt out of marketing communications at any time by:
Updating your preferences at this link
Clicking the "unsubscribe" link at the bottom of our emails
Replying "STOP" to any SMS message
Contacting us directly at info@brownhavenhomes.com
5. Information Sharing and Disclosure
We may share your personal information with:
Service Providers: Third-party vendors who perform services on our behalf (payment processing, data analysis, email delivery, hosting services, customer service)
Business Partners: Third parties with whom we partner to offer products or services
Affiliates: Companies that are legally part of the same group as us
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access to and portability of your personal information
Correction of inaccurate or incomplete information
Deletion of your personal information
Restriction or objection to processing
Withdrawal of consent
Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at info@brownhavenhomes.com.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws. We will take appropriate measures to ensure that your personal information remains protected in accordance with this privacy policy.
11. Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this policy. We encourage you to review this privacy policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our data practices, please contact us at:
Brown Haven Homes
102 Town Square, Blairsville, GA 30512
info@brownhavenhomes.com